A series of workshops & facilitated sessions were held with the senior leadership team and representatives from across all business units to understand and map out the tech infrastructure and processes currently used throughout the business. A requirements workshop was used to identify the emerging needs of the business against a 3-year growth strategy. The fitness for purpose of the systems and processes were evaluated against agreed criteria and best-in-class solutions identified to suit those needs, resulting in the re-imagining of the tech stack & systems architecture to sßupport the business and the refinement of all associated processes.